Exchange and Return

  1. All returns must be sent back to our store within 7 working days.

  2. To complete your returns, we require a receipt, proof of purchase or order number.

  3. Do contact us via the Facebook Messenger chat at the lower right bottom to our Facebook Page. The Paraller Skin Care team will gladly to assist you. 

  4. Facebook Page: Paraller Skin Care

  5. Items must be in its original condition (packaging is generally intact and undamaged). All returns which do not meet the above-mentioned criterias will be strictly declined.

  6. All return package shipping costs are bear by the customer (include return postage).
    Shipping fee will be charged according :

    RM8 (West Malaysia); RM12 (East Malaysia).

    Bank details :

    Please transfer the shipping to the bank account above.
  7. We only replace items if they are defective or damaged. Other returns applications will not be considered.

  8. Reasons for incorrectly ordered or accidentally ordered items will not be entertained. The customer is responsible for checking the order summary on the shopping cart page and checkout page before proceeding with the payment.

  9. To return your product, you should mail your product to :
    Paraller Skin Care
    Please notify us before return your item to our store to comfirm if they are eligible for our exchange and return policy.

  10. Depending on where you live, the time it may take for your exchange product to reach you, may vary.

  11. If you are shipping an item over RM100, you should consider usinga trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

  12. Please open and check your parcel within 48 hours of receiving it. If you noticed any damaged or incorrect amount of purchase, do inform us within 48 hours with proof (picture). We will not entertain any enquiries after that.

(The management of Paraller Skin Care reserves the right to change the term & conditions whthout prior notice.)